Q1: Can we get a sample and is there a charge?
A: We offer structure samples without printing free of charge. For larger sample requests, there is a reasonable fee. We also ask that clients cover the shipping with their own FedEx or UPS account or via credit card. There is a fee for some custom samples which covers the cost of manufacturing and importing the samples for you.
Q2: What is the lead time for sample and Mass Production?
A: For structure sample without printing, the time is 3 to 5 days; for printed samples, it is 5 to 7 days. The lead time for mass production is usually 12~20 working days depending on your order quantity.
Q3: Can I have my custom logo, design or size?
A: Sure, we always provide custom packaging solutions to make your brands stand out.
Q4: What is your terms of delivery?
A: We accept EXW, FOB, CIF, DDU, DDP, Door to Door.
Q5: What is your payment terms?
A: Unless otherwise indicated on Seller’s Sales Order/Invoice, payment is due in advance
Q6: Do you inspect the goods prior to sending them to us?
A: All shipments are thoroughly inspected prior to leaving our factory.
Q7: What are your minimum order quantities?
A: Generally, quantities can vary from 1,000 and up depending on the product.
Q8: Will you share our project design and idea even if we end up not working with you?
A: Absolutely not. We will keep all your information confidential.
Q9: Are we able to cancel an order after production has begun?
A: Generally, orders cannot be canceled once production has begun, however we do understand that situations arise. Please let us know as soon as possible and we will try to work something out. There may be charges for materials already used.
Q10: What are the specifications for submitted artwork?
A: Artwork should be submitted in either .eps, .ai or .pdf format at 300dpi with all text outlined. All Pantone colors must be specified on the artwork and all blacks should be 100% black, not 4-color black.
Q11: What if my items are defective?
A: We stand behind our products 100%. If items are received defective and proven pictures and videos are provided, we will work diligently to replace your order.
